Terms & Conditions

These Terms & Conditions set out the basis on which Inta-Lock Locksmiths Ltd, trading as Auto Locksmith Kettering, supplies mobile auto locksmith services. They cover bookings, pricing, proof of ownership, call-outs, cancellations, vehicle condition, key programming, our guarantee, liability, complaints and use of this website.

1. About these terms

These terms and conditions apply whenever you instruct Inta-Lock Locksmiths Ltd, trading as Auto Locksmith Kettering, to attend a vehicle, produce or programme a key, gain entry to a vehicle, install an immobiliser, or carry out any other work described on our services page.

By booking a job with us by telephone, WhatsApp, email, social media or through the enquiry form on our contact page, you accept these terms. Please read them before you book. If there is anything you do not understand, call us on 01536 674026 and we will explain it.

2. Definitions

• “We”, “us”, “our” means Inta-Lock Locksmiths Ltd, trading as Auto Locksmith Kettering.
• “You”, “your”, “the customer” means the person or business instructing us.
• “The vehicle” means the car, van or other vehicle we are asked to attend.
• “The work” means the services you have asked us to carry out.
• “Call-out” means attendance or travel to the agreed vehicle location.
• “All keys lost” means a job where no working key to the vehicle remains.

3. Our services and coverage area

We provide mobile auto locksmith services including emergency auto locksmith call-outs, non-destructive vehicle entry, car key replacement, key cutting, spare key supply, transponder programming, replacement van keys and Ghost 2 immobiliser installation.

We are based in Kettering and serve Kettering and surrounding Northamptonshire locations. If you are unsure whether your location is covered, contact us before booking and we will confirm availability and an estimated response time.

We are a mobile service. Unless agreed otherwise in advance, work is carried out at the location of the vehicle.

4. Booking and call-outs

A contract between us is formed when we confirm that we will attend after agreeing the required service, the location and either the price or the basis on which the price will be calculated.

Any arrival time we give is an estimate made in good faith based on our location, traffic, weather and current workload. It is not a guaranteed arrival time. If we become significantly delayed for reasons within our control, we will contact you as soon as reasonably possible.

You must provide accurate booking information, including the vehicle make, model, year, registration and exact location. If materially incorrect information causes a wasted journey, prevents us from carrying out the agreed work, or means we arrive without the correct key, equipment or software, a £99 plus VAT call-out fee may be payable.

You or an authorised adult must be present at the vehicle at the agreed time. If nobody is present and we cannot contact you after a reasonable wait, we may leave and a £99 plus VAT call-out fee will be payable.

5. Proof of ownership and entitlement

We will not open a vehicle, produce a key or carry out security-sensitive work unless we are reasonably satisfied that the person requesting the work owns the vehicle or is authorised to instruct us.

We may ask for photographic identification, the V5C registration certificate, insurance documents, proof of address, a hire or lease agreement, a company authority letter, or other evidence appropriate to the circumstances.

We reserve the right to refuse or stop a job where we are not satisfied as to ownership or entitlement. If we have already travelled to or arrived at the vehicle before that issue becomes apparent, a £99 plus VAT call-out fee may remain payable.

Information and documents supplied to us are handled in accordance with our Privacy Policy.

6. Quotes, pricing and payment

Prices depend on the vehicle, key type, security system, work required, time of day and location. Where we can provide a fixed price before attendance, we will do so. Where an exact price cannot reasonably be confirmed until the vehicle has been inspected, we will explain this before booking.

Any quote given before we inspect the vehicle is based on the information you provide. If the vehicle or job differs materially from what was described — for example a different key system, aftermarket immobiliser, damaged lock, damaged ignition or previous non-standard work — we will explain the issue and any revised price before continuing.

If you decide not to proceed after we have travelled to or attended the vehicle because the actual job materially differs from the information supplied at booking, a £99 plus VAT call-out fee may be payable.

Inta-Lock Locksmiths Ltd is VAT registered. Unless expressly stated to include VAT, all prices quoted are exclusive of VAT and VAT will be added at the applicable rate.

Unless agreed otherwise in writing, payment is due in full on completion. Where a vehicle-specific key, remote or component must be specially ordered, we may require a deposit or payment in advance. Special-order parts may be non-returnable once ordered where the law permits.

For business or fleet customers operating on agreed credit terms, invoices are payable within the agreed period. Statutory interest and compensation may apply to late commercial payments where permitted by law.

7. Access, parking and site conditions

You must ensure we have safe and lawful access to the vehicle. We may decline, postpone or stop work where conditions are unsafe, including live traffic lanes, unsafe roadside locations, flooding, severe weather, insufficient lighting or any other circumstance that presents an unreasonable risk to people, property or the vehicle.

Where the vehicle is on private land, in a secured car park, multi-storey car park or controlled-access location, you are responsible for arranging access and for any parking, toll or access charges reasonably incurred in carrying out the work.

Some programming work requires a stable vehicle battery voltage. If the battery is flat, weak or defective, work may need to pause until suitable battery support, charging or replacement is available, and additional agreed costs may apply.

8. Non-destructive entry and its limits

We use non-destructive vehicle-entry methods wherever reasonably possible and appropriate. However, non-destructive entry cannot be guaranteed on every vehicle or in every condition.

Some vehicles have deadlocking systems, reinforced construction, damaged or seized locks, previous repairs or other conditions that may make non-destructive entry impractical or impossible.

If a method carrying a material risk of damage becomes necessary, we will explain the options and any likely cost before proceeding. We will not intentionally use a destructive method without your express agreement. If you decide not to proceed after we have attended, the £99 plus VAT call-out fee may still be payable.

9. Vehicle condition and pre-existing faults

You must tell us about any known fault with the vehicle's locks, ignition, immobiliser, battery, alarm, electrical system or keyless system, and about any previous locksmith, bodyshop, diagnostic or auto-electrical work that may affect the job.

We are not responsible for pre-existing faults, wear or damage, or for a failure caused by them. Where we identify a pre-existing issue, we will explain it where reasonably possible before continuing.

If the vehicle has been subject to previous unauthorised, non-standard or unsuccessful key or immobiliser work, we may refuse the job or explain that a particular outcome cannot reasonably be guaranteed.

10. Keys, programming and all-keys-lost work

Programming a new key may involve the vehicle's immobiliser, key memory or security modules. On some vehicles all existing keys must be present or reprogrammed; on others, missing keys can be removed from the vehicle's memory. The exact process depends on the vehicle.

Modern vehicle programming involves communication with electronic control modules. We use professional diagnostic equipment and appropriate procedures, but existing electrical faults, weak batteries, modified modules or previous programming work can affect the process. Nothing in this clause reduces our responsibility for loss caused by our negligence or breach of contract.

Keys, remotes or components supplied by the customer or another third party are not covered by our parts guarantee, and we cannot guarantee that a third-party key or remote will be compatible or program successfully. Our time and attendance may still be chargeable where we have been asked to attempt programming of a customer-supplied item.

Where a supported security workflow requires authorised access to manufacturer security information, Matt's SERMI accreditation may be used as part of the relevant procedure.

11. Cancellation, call-out charge and your right to cancel

Consumer bookings made by telephone, WhatsApp, online or away from our business premises may carry statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 .

Emergency lockouts, lost-key jobs and other urgent work are normally requested for immediate performance. Where you expressly ask us to begin providing the service during any statutory cancellation period, you acknowledge that if you later cancel after performance has begun, you may be required to pay for the service supplied up to cancellation. Once the service has been fully performed at your express request, any statutory right to cancel that service may be lost to the extent permitted by law.

If you cancel before Matt has been dispatched, no £99 call-out charge will normally apply, unless a vehicle-specific key or component has already been specially ordered or other non-recoverable costs have been incurred with your agreement.

If we cancel the booking, or if we are unable to attend and no work or travel has begun, you will not be charged the £99 call-out fee. Nothing in this section overrides any statutory right you have to cancel without charge where the law requires that result.

To cancel, call 01536 674026 or contact us using the details in section 18.

12. Our guarantee

We will carry out the work with reasonable care and skill and will use materials of satisfactory quality where supplied by us.

Keys, remotes and components supplied and fitted by us are covered against manufacturing defects and faulty programming for the guarantee period communicated at the time of the job or recorded on the invoice or receipt.

The guarantee does not cover loss, physical damage, water damage, misuse, normal wear, battery depletion, damage caused by a third party after our work, or failure caused by a pre-existing fault in the vehicle.

If you believe something we supplied or programmed is faulty, contact us promptly. Where the fault is ours, we will take reasonable steps to put it right without additional charge.

13. Our liability to you

We are responsible for loss or damage that is a foreseeable result of us breaching the contract or failing to use reasonable care and skill.

To the extent permitted by law, we are not responsible for:

• loss or damage that was not reasonably foreseeable when the contract was made;
• pre-existing damage, wear or faults, or losses arising from them;
• loss caused by inaccurate information supplied by the customer;
• delay or failure caused by events outside our reasonable control, including severe weather, accidents, road closures, supplier failure or utility failure;
• business losses such as loss of profit, income or opportunity where you are acting wholly or mainly for business purposes, except where liability cannot lawfully be excluded.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Where you are a business customer, any limitation of liability will apply only to the extent permitted by law and will not affect liability that cannot lawfully be restricted.

14. Complaints procedure

If you are unhappy with any part of our service, please tell us as soon as possible. Call 01536 674026 or email hello@autolocksmithkettering.co.uk with your name, job date, vehicle registration and a description of the issue.

We will investigate the complaint and aim to respond within a reasonable period. Where inspection of the vehicle or key is required, we will arrange this with you.

15. Use of this website

Website content is provided as general information about our services and is not a technical assessment of a particular vehicle. Vehicle security, key and immobiliser systems vary by make, model and year.

You must not use this website unlawfully, attempt unauthorised access to the website or server, or interfere with the website or another person's use of it.

We take reasonable care to keep website information accurate and available but do not guarantee that every page will always be complete, error-free or uninterrupted. We may update, amend or withdraw content when necessary.

16. Intellectual property

Website content, including text, page structure, photographs, graphics, logos and design, is owned by or licensed to Inta-Lock Locksmiths Ltd, trading as Auto Locksmith Kettering, unless otherwise stated.

You may view and print pages for personal, non-commercial use. You may not copy, republish, adapt or redistribute website content for commercial purposes without written permission.

Vehicle manufacturer names and trade marks are the property of their respective owners and are used only to identify vehicles or services; their use does not imply manufacturer affiliation, approval or endorsement.

17. Governing law and jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts that have jurisdiction under applicable consumer law. If you are a business customer, disputes are subject to the jurisdiction of the courts of England and Wales unless we agree otherwise in writing.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in force.

We may update these terms from time to time. The version published on this page at the time you make a booking will normally apply to that booking, subject to applicable law.

18. Contact us

If you have any questions about these Terms & Conditions, contact:

Inta-Lock Locksmiths Ltd

Trading as: Auto Locksmith Kettering

Broadway, Kettering NN15 6DD

Phone: 01536 674026

Email: hello@autolocksmithkettering.co.uk