Privacy Policy

Auto Locksmith Kettering ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you contact us or use our website, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Auto Locksmith Kettering is a mobile auto locksmith service based at Broadway, Kettering NN15 6DD, operated by Matt. For any privacy questions or requests, you can contact us on 01536 674026 or by email at hello@autolocksmithkettering.co.uk. For the purposes of data protection law, we are the data controller for the personal information we hold about you.

What Information We Collect

We only collect the information we need to respond to your enquiry and carry out our locksmith services. This may include:

• Contact details — your name, phone number and email address when you call, message or complete our contact form.
• Vehicle and service details — information about your vehicle (make, model, registration) and the work required, so we can quote and complete the job.
• Location information — the address or location where you need our service.
• Proof of ownership — for security and legal reasons, we may need to verify that you own or are authorised to use the vehicle before we carry out any work.
• Website usage data — basic technical information such as your IP address and browser type, collected automatically when you visit our website (see Cookies below).

How We Use Your Information

We use your personal data only for legitimate purposes connected to our service, including to:

• Respond to your enquiry and provide a quote.
• Arrange and carry out the locksmith work you have requested.
• Verify vehicle ownership for security and to help prevent vehicle crime.
• Contact you about your job, including confirming appointments and following up.
• Keep records for invoicing, warranty and legal purposes.
• Improve our website and services.

Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases: performance of a contract (to provide the service you have requested), legitimate interests (to run and improve our business, and to verify ownership for security), and legal obligation (where we are required to keep certain records). We do not use your data for automated decision-making or profiling.

How We Store and Protect Your Data

Your information is stored securely and access is limited to what is necessary to provide our service. We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We keep your data only for as long as necessary — typically for the duration of the job and a reasonable period afterwards for warranty, accounting and legal reasons — after which it is securely deleted or anonymised.

Who We Share Your Data With

We do not sell or rent your personal data to anyone. Matt attends every job personally — we do not use call centres or subcontractors — so your details are not passed to third-party locksmiths. We may share limited data with trusted service providers who help us operate (for example, our website host, email provider or accountant), and only where necessary and under appropriate confidentiality arrangements. We may also disclose information where required by law, or to protect against fraud or vehicle crime.

Cookies

Our website uses cookies and similar technologies to help it function and to understand how visitors use the site. Cookies are small text files stored on your device. Some are essential for the site to work, while others help us improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function properly if you do. For more detail, please see our Cookie Policy.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct any inaccurate or incomplete data.
• Request that we delete your data, where there is no ongoing legal or business reason to keep it.
• Object to or restrict how we process your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us on 01536 674026 or hello@autolocksmithkettering.co.uk. We will respond within one month.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put things right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Auto Locksmith Kettering

Broadway, Kettering NN15 6DD

Phone: 01536 674026

Email: hello@autolocksmithkettering.co.uk